{"id":4932,"date":"2024-02-29T19:15:46","date_gmt":"2024-02-29T17:15:46","guid":{"rendered":"https:\/\/demo.artureanec.com\/themes\/neuros\/?page_id=4932"},"modified":"2025-07-09T01:07:39","modified_gmt":"2025-07-08T15:07:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/fixchipsna.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4932\" class=\"elementor elementor-4932\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5471954 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5471954\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-360df61\" data-id=\"360df61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5420d0 elementor-widget elementor-widget-neuros_heading\" data-id=\"f5420d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"neuros_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"neuros-heading-widget\"><h2 class=\"neuros-heading\"><span class=\"neuros-heading-content has_gradient_color_text\">Everything you need to know about<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1502e64 elementor-accordion-style-counter elementor-widget elementor-widget-accordion\" data-id=\"1502e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2201\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2201\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.9051447 8.7522402\"><path d=\"m 7.2060049,0.28701797 c 0.63313,-0.619103 1.69914,-0.170535 1.69914,0.71498203 v 6.75024 c 0,0.55229 -0.44771,1 -1,1 h -6.90314 c -0.89630999,0 -1.33998699,-1.08833 -0.69913999,-1.71498 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.7522402 8.9151068\"><path d=\"M 0.28599559,1.6980872 C -0.33217141,1.0640472 0.11797359,-0.00130779 1.0034886,1.2051406e-6 L 7.7537186,0.00998121 c 0.55229,8.17e-4 0.99934,0.449193 0.99852,1.00147599 l -0.0102,6.90313 c -0.00133,0.89631 -1.09031,1.33838 -1.71602,0.69661 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is your shipping policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2201\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2201\"><p>We offer <strong data-start=\"192\" data-end=\"213\">same-day shipping<\/strong> on in-stock items when orders are confirmed before our daily cutoff time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2202\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2202\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.9051447 8.7522402\"><path d=\"m 7.2060049,0.28701797 c 0.63313,-0.619103 1.69914,-0.170535 1.69914,0.71498203 v 6.75024 c 0,0.55229 -0.44771,1 -1,1 h -6.90314 c -0.89630999,0 -1.33998699,-1.08833 -0.69913999,-1.71498 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.7522402 8.9151068\"><path d=\"M 0.28599559,1.6980872 C -0.33217141,1.0640472 0.11797359,-0.00130779 1.0034886,1.2051406e-6 L 7.7537186,0.00998121 c 0.55229,8.17e-4 0.99934,0.449193 0.99852,1.00147599 l -0.0102,6.90313 c -0.00133,0.89631 -1.09031,1.33838 -1.71602,0.69661 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you provide 24\/7 customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2202\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2202\"><p>Yes. With teams across multiple time zones, our experts are available <strong data-start=\"420\" data-end=\"428\">24\/7<\/strong> to assist with orders, technical inquiries, and urgent needs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2203\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2203\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.9051447 8.7522402\"><path d=\"m 7.2060049,0.28701797 c 0.63313,-0.619103 1.69914,-0.170535 1.69914,0.71498203 v 6.75024 c 0,0.55229 -0.44771,1 -1,1 h -6.90314 c -0.89630999,0 -1.33998699,-1.08833 -0.69913999,-1.71498 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.7522402 8.9151068\"><path d=\"M 0.28599559,1.6980872 C -0.33217141,1.0640472 0.11797359,-0.00130779 1.0034886,1.2051406e-6 L 7.7537186,0.00998121 c 0.55229,8.17e-4 0.99934,0.449193 0.99852,1.00147599 l -0.0102,6.90313 c -0.00133,0.89631 -1.09031,1.33838 -1.71602,0.69661 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What quality control tests do you perform?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2203\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2203\"><p>We perform comprehensive QC and anti-counterfeit testing, including ESD testing, visual inspection, electrical performance, X-ray, ultrasonic scanning, decapsulation, surface and marking permanence tests.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2204\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2204\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.9051447 8.7522402\"><path d=\"m 7.2060049,0.28701797 c 0.63313,-0.619103 1.69914,-0.170535 1.69914,0.71498203 v 6.75024 c 0,0.55229 -0.44771,1 -1,1 h -6.90314 c -0.89630999,0 -1.33998699,-1.08833 -0.69913999,-1.71498 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.7522402 8.9151068\"><path d=\"M 0.28599559,1.6980872 C -0.33217141,1.0640472 0.11797359,-0.00130779 1.0034886,1.2051406e-6 L 7.7537186,0.00998121 c 0.55229,8.17e-4 0.99934,0.449193 0.99852,1.00147599 l -0.0102,6.90313 c -0.00133,0.89631 -1.09031,1.33838 -1.71602,0.69661 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which laboratories do you work with?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2204\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2204\"><p><strong data-start=\"824\" data-end=\"853\">Quality Control Partners:<\/strong> Whitehorse Laboratories, Global Testing Electronic Services, and other certified third-party labs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2205\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2205\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.9051447 8.7522402\"><path d=\"m 7.2060049,0.28701797 c 0.63313,-0.619103 1.69914,-0.170535 1.69914,0.71498203 v 6.75024 c 0,0.55229 -0.44771,1 -1,1 h -6.90314 c -0.89630999,0 -1.33998699,-1.08833 -0.69913999,-1.71498 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.7522402 8.9151068\"><path d=\"M 0.28599559,1.6980872 C -0.33217141,1.0640472 0.11797359,-0.00130779 1.0034886,1.2051406e-6 L 7.7537186,0.00998121 c 0.55229,8.17e-4 0.99934,0.449193 0.99852,1.00147599 l -0.0102,6.90313 c -0.00133,0.89631 -1.09031,1.33838 -1.71602,0.69661 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is Whitehorse Laboratories?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2205\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2205\"><p>Whitehorse Laboratories is a globally recognized third-party lab specializing in inspection, X-ray, decapsulation, and authentication of electronic components.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2206\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2206\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.9051447 8.7522402\"><path d=\"m 7.2060049,0.28701797 c 0.63313,-0.619103 1.69914,-0.170535 1.69914,0.71498203 v 6.75024 c 0,0.55229 -0.44771,1 -1,1 h -6.90314 c -0.89630999,0 -1.33998699,-1.08833 -0.69913999,-1.71498 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.7522402 8.9151068\"><path d=\"M 0.28599559,1.6980872 C -0.33217141,1.0640472 0.11797359,-0.00130779 1.0034886,1.2051406e-6 L 7.7537186,0.00998121 c 0.55229,8.17e-4 0.99934,0.449193 0.99852,1.00147599 l -0.0102,6.90313 c -0.00133,0.89631 -1.09031,1.33838 -1.71602,0.69661 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you offer outright purchase of excess inventory?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2206\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2206\"><p>Yes. We purchase excess or obsolete parts to help reduce inventory pressure and free up valuable warehouse space.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2207\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2207\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.9051447 8.7522402\"><path d=\"m 7.2060049,0.28701797 c 0.63313,-0.619103 1.69914,-0.170535 1.69914,0.71498203 v 6.75024 c 0,0.55229 -0.44771,1 -1,1 h -6.90314 c -0.89630999,0 -1.33998699,-1.08833 -0.69913999,-1.71498 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 8.7522402 8.9151068\"><path d=\"M 0.28599559,1.6980872 C -0.33217141,1.0640472 0.11797359,-0.00130779 1.0034886,1.2051406e-6 L 7.7537186,0.00998121 c 0.55229,8.17e-4 0.99934,0.449193 0.99852,1.00147599 l -0.0102,6.90313 c -0.00133,0.89631 -1.09031,1.33838 -1.71602,0.69661 z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I see HD images of my components?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2207\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2207\"><p>Absolutely. We take <strong data-start=\"1442\" data-end=\"1468\">high-resolution images<\/strong> of each component, documenting markings, condition, and packaging for traceability and customer verification.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db7d6fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db7d6fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f8090c\" data-id=\"2f8090c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9713496 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9713496\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ae4756\" data-id=\"8ae4756\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>What is your shipping policy? We offer same-day shipping on in-stock items when orders are confirmed before our daily cutoff time. Do you provide 24\/7 customer support? Yes. With teams across multiple time zones, our experts are available 24\/7 to assist&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4932","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - FIXCHIPS GLOBAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fixchipsna.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - FIXCHIPS GLOBAL\" \/>\n<meta property=\"og:description\" content=\"What is your shipping policy? We offer same-day shipping on in-stock items when orders are confirmed before our daily cutoff time. Do you provide 24\/7 customer support? Yes. 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